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Frequently Asked Questions

Q: What is your Warranty Statement?

A: Provided you use your camera for the use it is intended, we offer a limited       life-time warranty against defect in manufacture:

Q: What is your shipping and handling policy?

A: Customer pays for all shipping and handling including any returns.

Q: What is the difference between 1080p and 4k?

A: 4K resolution, at least the way most TVs define it, is 3840 x 2160 or 2160p. To put that in perspective, a full HD 1080p image is only a 1920x1080 resolution. 4Kscreens have about 8 million pixels, which is around four times what your current 1080p set can display.

Q: I cannot download my MP4 Video!

A: Most later model computers and laptops do not support MP4, including Apple and Microsoft. However there are software programs that you can download to convert these files into a movie file. E.G http://www.freemake.com/how_to/how_to_convert_mp4_to_avi_free

Q: What is ‘Resolution?

A: Digital images are made up of thousands of pixels (blocks of color), and the number of pixels in the image will determine how high the image’s resolution is.

The image’s resolution is the number of pixels divided by the size it is being viewed at – so if the image is 720 pixels wide by 720 pixels tall, and it’s being viewed at 10 inches square, it has a resolution of 72 pixels per inch (I’m not sure why it’s measured in inches – but it’s probably a combination of the fact it originated in print before metrication and that computers were so heavily based in the US).

Q: What is Pixel Density?

A: Pixel density is the number of pixels on a display divided by the diagonal size of a display.

Q: Is 4k really better than 1080p?

A: 4K is known as Ultra High Definition (UHD), whilst 1080P is simply labelled High Definition. As their names imply, 4K UHD has a considerably higher resolution than 1080P HD video. 4K resolution is exactly 3840 x 2160 pixels, whilst 1080P consists of 1920 x 1080 pixels.